Service
What vehicles and off-grid applications are your products compatible with?
Our heating and energy solutions are designed for RVs, campervans, cabins, boats, and off-grid living. Choose from diesel, LPG, or electric models to match your power source.
How do I get technical support or product advice?
Contact our heating specialists at info@thermatrail.eu (Mon-Fri 9AM-5PM GMT) for expert assistance with installations, troubleshooting, and off-grid solutions.
Do you offer professional installation for heating systems?
Certified technicians available for RV and off-grid heating installations (Ireland/EU). Contact us for service areas and quotes.
What is your returns and refunds policy?
Unused products in original packaging may be returned within 30 days for a full refund. Some exclusions apply to custom/special order items
Do you ship worldwide?
Yes! We deliver globally from our Irish warehouse. Shipping costs and times vary by destination—view real-time quotes at checkout or visit our Shipping Policy for details.
Combo Heater
How to winterize the combo heater?
To properly winterize:
-Let the heater cool completely
-Place a 10L+ container under the drain
-Shut off the water pump
-Open hot water taps
-Drain fully via the heater’s drain valve
Pro Tip: Add RV antifreeze if temperatures drop below -10°C.
Can the Combo Heater run on electric-only mode?
Yes! Simply enable Pure Electric Mode via the control panel or Bluetooth app. This works for both diesel and LPG models, powering the system using your RV/battery bank.
Can I use the air heating functions separately?
Yes! The hot water and warm air functions operate independently – you can switch on/off either function at any time through the control panel or Bluetooth app.
